How do I customize incoming call settings for my Twilio number in Eazylio?

Amr

Last Update hace 6 meses

Answer:


  • Access
    the Twilio Number Settings
    : Log into your Eazylio account and navigate
    to Settings > Twilio Number Settings. Select the Twilio number you want to configure.


  • Edit Incoming Call Settings: Scroll to the Incoming Call Settings section and click Edit Settings. Here, you can adjust how calls are handled, including:


    • Whisper Message: Play a pre-recorded message to the caller before the call is connected.


    • Menu of Options: Provide a menu for callers to select from using their keypad (e.g., "Press 1 for Sales").


    • Forward the Call: Direct calls to your mobile, browser, or voicemail based on your preference.


    • Send SMS to Caller: Automatically send a follow-up text message to callers.


  • Save Changes: After making adjustments, click Save Settings to apply your customizations.


For a detailed guide on setting up call flows, see this tutorial on the main Eazylio site.

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