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Troubleshooting

Last Update 6 months ago

What should I do if my Twilio numbers aren’t working correctly in Eazylio? What should I do if my settings changes are not being applied in Eazylio? Why are blocked numbers still getting through to my Twilio number in Eazylio? What should I do if the nickname changes aren’t saving in Eazylio? What should I do if my call flow isn’t working as expected in Eazylio?

Is the Whisper Message mandatory for calls forwarded from Twilio numbers in Eazylio?

Amr

Last Update 6 months ago

Answer:


  • No, It’s Optional: The Whisper Message is not mandatory. It is a customizable feature used to notify you when a forwarded call is coming from a specific Twilio number.


  • Optional for Callers: You can enable or disable this feature depending on whether you want a pre-call message when answering a forwarded call.


  • Save Changes: If you choose to use a Whisper Message, make sure to configure it under Answering Call Settings and click Save Settings.


For more details, see this tutorial on the main Eazylio site.

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