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Troubleshooting

Last Update il y a 6 mois

What should I do if my Twilio numbers aren’t working correctly in Eazylio? What should I do if my settings changes are not being applied in Eazylio? Why are blocked numbers still getting through to my Twilio number in Eazylio? What should I do if the nickname changes aren’t saving in Eazylio? What should I do if my call flow isn’t working as expected in Eazylio?

What should I do if the "Press 1 to Connect" feature isn’t working properly?

Amr

Last Update il y a 6 mois

Answer:


  • Check the Time Window: Make sure you are pressing 1 within the 10-second time window allowed for this feature. If you don’t press it in time, the call will proceed to the next step or be dropped.


  • Review Call Flow Duration: The 10-second window is part of your total ring duration. Ensure your call flow is set with enough time to allow you to press 1.


  • Test the Feature: Place a test call to your Twilio number and practice pressing 1 to confirm the feature works as expected.


For more troubleshooting tips, refer to this tutorial on the main Eazylio site.

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