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Troubleshooting

Last Update 7 months ago

What should I do if my Twilio numbers aren’t working correctly in Eazylio? What should I do if my settings changes are not being applied in Eazylio? Why are blocked numbers still getting through to my Twilio number in Eazylio? What should I do if the nickname changes aren’t saving in Eazylio? What should I do if my call flow isn’t working as expected in Eazylio?

Why isn’t my forwarded call connecting in Eazylio’s call flow?

Amr

Last Update 7 months ago

Answer:


  • Check Mobile Number Format: Ensure that the mobile number is entered correctly with the appropriate international dialing code.


  • Verify Twilio Geo Settings: Make sure that your Twilio account’s Geo Permissions allow calls to the destination number.


  • Check Browser Session: If using Forward to Browser, ensure you have an active Eazylio session in your browser and that your internet connection is stable.


  • Adjust Call Duration: Increase the ring duration to allow more time for the call to be answered before it moves to the next step in the flow.


For more troubleshooting tips, refer to this tutorial on the main Eazylio site.

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